Order cancellation

Prior to the start of the production and/or delivery of the products, HUBLUX requires an advance payment for every order. Products are manufactured upon the confirmation of deposit.

Should the CUSTOMER need to modify a requested article, its finish or quantity, or correct any errors in the order, specified in the official Pro-Forma invoice, following its corresponding order placement, the CUSTOMER should follow the instructions suggested by the Customer Care service at info@hublux.vn

HUBLUX reserves the right to charge for any alterations made to the order, 2 working days after its payment confirmation is received.

To exercise the right of withdrawal, the CUSTOMER must contact Customer Care at info@hublux.vn.

Cancellations are accepted within 48h after the deposit of the first advance payment. Any and all cancellation requests will not be accepted after that period.

HUBLUX reserves the right to retain 30% of the total amount of the Product by the CUSTOMER for all Standard Orders. The same is applied for Custom / Bespoke orders if a Technical drawing was not sent from the REPRESENTATIVE to the CUSTOMER.

For Custom / Bespoke orders, if the Technical drawing has been sent from the REPRESENTATIVE to the CUSTOMER, HUBLUX reserves the right to retain 50% of the total amount deposited by the CUSTOMER. 

Cancellations will not be accepted of any Custom / Bespoke orders if a Technical drawing is approved and signed by the CUSTOMER and/or the production started. HUBLUX reserves the right to refuse the return or refund of any Custom / Bespoke item.

HUBLUX reserves the right to complete a refund or make an item replacement, only once the original item has been delivered to its designated warehouse and verified for damage.

HUBLUX is also reserved the right to refuse or deduct credit from a refund in cases where the original item is not returned in pristine condition. All products must be returned in their original packaging (box, accessories, inserts, protection, leaflets, etc.) and must be accompanied by the purchase invoice.