FAQs - FREQUENTLY ASKED QUESTIONS
How do I find a product?
If you know the name of the product you're looking for, you can type it in the search box on the right top of any hublux.vn page. If not, you're welcome to browse using the drop down list per category.
How can I change or cancel my order?
To change or cancel your order, contact Customer Service, you may email us at firstname.lastname@example.org; Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival. We cannot accept changes or cancellations on some items.
Why is the price for an item different from when I added it to the shopping cart?
Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
What do you charge for shipping?
Your shipping costs will vary depending on the products you ordered and your shipping address. It will be determined at the time of placing you online order. As you enter your address, shipping charges will be calculated.
How will I know that you've received my order?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.
What do i do if i purchase an item requiring assembly that is missing parts?
Just call (+84) 0909 01 0606. You will need your original order number, product name and the item number of the piece that needs replacement hardware (you can find it on the instruction sheet)
What if I am missing the assembly instructions?
Just email email@example.com and a representative will answer you within 48 hours.
How do I know if my items are available immediately?
If the item is not in stock, you will be notified by customer service within 24 hours (or the next business day) of placing your order.
What services do you offer for business or interior designers?
We provide dedicated sales and services to interior designers, home developers, hotel, and business gift buyers.
Can I get assistance for my company with gift-giving and large orders?
Yes, our business-gift and incentives programs are designed to meet your needs year-round. Please call (+84) 0909 01 0606 to speak with a sales associate or email us at firstname.lastname@example.org if you would like more information.
How can I get a hold of a real person or get a question answered?
To receive a personal response, please call (+84) 0909 01 0606 . If you have a question that we did not address, Just email email@example.com.